FAQ

  • Age requirement

    12 Joker Customers must be at least 18 years old and above and agree to abide by the terms and conditions imposed.

  • How to open an account with 12 Joker?

    Go to "SIGN UP" at the home page of 12 Joker website and you will be brought to the "Registration" page.

    Please fill in the following fields :

    • Username - Your unique identifier when logging into your account.
    • Password - Case sensitive, must be between 6 to 12 characters and contains letters and numbers. You are responsible to keep your online password confidential.
    • Email - To alert you of any important account management notice, product announcement and promotion information. Please ensure that you provide a valid email address that is only accessible by you.
    • Full Name - Please provide your name as per NRIC. It is important for payment/banking verification purpose.
    • Phone - Please provide a valid contact number for better assistance and for your account safety.
  • Forget username or password ?
  • What is the supported currencies ?

    MYR - Ringgit Malaysia

  • How to deposit ?

    Before placing bets in 12 Joker, you need to fund your account using one of the following banking methods:

    • Automated Teller Machine (ATM)
    • Internet Banking
  • How to withdraw?

    Click on the "Withdrawal" section and fill in the amount that you want to withdraw. Your bank account name must be the same as the full name registered with 12 Joker.

    Upon approval, your money will be transferred to your bank account via local bank transfer within specific time.

  • Is my personal information secure?

    12 Joker will not disclose your personal information to any third party. Your personal details are confidential and we will ensure that there are secured all the time.

  • What is the meaning of Wallets in 12 Joker?

    There are 2 main categories of Wallets as follow :-

    1. Main Wallet
    2. Product Wallet
      Amount shown in Product Wallet is available for betting for the gaming products.

    Every member will be able to transfer fund from "Main Wallet" to any selected "Product Wallet" or from one "Product Wallet" to another "Product Wallet".